Privacy Policies
At K.health ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR), including the Austrian Data Protection Act (Datenschutzgesetz, DSG), when you visit our website www.khealthway.com, book a session, submit a form, or otherwise interact with us.
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1. Who We Are
K.health is an integrative health coaching business registered in Austria. We provide coaching services to clients in the European Union and internationally. As the data controller under the GDPR, we are responsible for processing your personal data in compliance with applicable laws and principles.
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2. What Information We Collect
We may collect the following categories of personal data:
- Contact Information: name, email address, and phone number (if provided)
- Health-Related Information: health history, symptoms, wellness goals, and other information shared through forms or sessions (only after explicit consent)
- Usage Data: IP address, browser type, device identifiers, and browsing behavior
- Marketing Preferences: newsletter opt-ins and communication preferences
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3. How We Collect Data
We collect data via:
- Web forms (e.g., intake forms via JotForm)
- Booking tools
- Direct communication (e.g., email)
- Cookies and analytics tools (e.g., future use of Google Analytics)
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4. Purpose and Legal Basis for Processing
We use your data for the following purposes:
- To provide and personalize coaching services
- To manage bookings and client communication
- To send newsletters and updates (with your consent)
- To improve our website and client experience
Our processing is based on your consent, the performance of a contract, legal obligations, or our legitimate interests.
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5. Cookies & Analytics
Our website uses essential cookies. Non-essential cookies and analytics tools will only be used with your explicit consent. You can manage your cookie settings via your browser.
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6. Data Sharing
We do not sell your data. We may share data with trusted service providers (e.g., JotForm, Zoom), subject to data processing agreements, or with authorities if legally required.
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7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
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8. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure.
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9. Data Retention
We retain personal data only as long as necessary for the purpose it was collected, or as required by law.
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10. Your Rights
You have the right to:
- Access and obtain a copy of your personal data
- Rectify inaccurate data
- Request erasure (in certain circumstances)
- Restrict or object to processing
- Withdraw your consent at any time
- Lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at)
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11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
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12. Contact Us
If you have questions or requests related to your data, contact us at:
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K.health
Registered in Austria
contact@khealthway.com
www.khealthway.com​